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Lisa Douglas

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Organizations are increasingly relying upon and integrating artificial intelligence (AI) technologies, including automated decision-making (ADM) processes, into their workflows and utilizing these applications for critical decision-making processes.[1] AI is being leveraged for a variety of use cases (e.g., IT process automation, marketing and customer care, security and threat detection, recruitment and employment, etc.) and across different industries including technology and communications, financial services, manufacturing, and consumer services. Any AI system is driven and sustained by…

Increasingly companies are turning their attention to environmental, social, and corporate governance (ESG) reporting. In response to market and shareholder demands, companies are making commitments to address issues such as climate change, diversity and inclusion, and ethical governance. ESG reporting is used to evaluate the non-financial performance of companies with the aim of encouraging the development of responsible business practices.[1] Previously companies viewed these initiatives as voluntary with low legal risk. However, there is growing…

Records and data retention can be complicated, particularly when balancing competing statutory requirements from around the globe, industry best practices, business needs, and the growing importance of privacy considerations. When faced with these realities, many organizations seek solutions that will make retention easier and more streamlined. While there are several ways to achieve this, organizations need to proceed with caution when choosing which aspects of their retention policies and procedures to simplify. One aspect organizations…

In recent years, the world of cross-border data flows has changed dramatically, driven by the exponential growth of data and the increasing ability and desire to harness and exploit it, as well as the growing number of regulatory developments that have created a patchwork of varying approaches across jurisdictions, which organizations must now navigate. Cross-border data transfers have become an increasingly complex issue, intersecting different areas of regulatory focus, including not only privacy and cybersecurity,…

E-commerce is used as the mechanism for delivering information, products, services or payments by electronic means including computer, telephone, or other automated means. The use of e-commerce operations has emerged across a range of business activities and may be provided through the following business models: business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer (C2C), and consumer-to-business (C2B). There are several advantages for businesses to engage in e-commerce operations including significant cost reductions, flexible operating arrangements, rapid response to…

The video game industry is expected to generate over 200 billion USD in 2023. While this includes the sale of home consoles and physical video games, the largest growth is in mobile gaming. There are an estimated 2.7 billion gamers worldwide, of which 2.6 billion are playing on mobile devices such as smartphones and tablets.[1] Mobile gaming platforms allow individuals to play without a gaming console or personal computer. They are the most popular for…

The world of technology is always changing, often accelerated by the social and cultural realities of the time. These changes are sometimes incremental and have a seemingly imperceptible impact on our lives, or we can find ourselves in the midst of a paradigm shift. We are arguably entering such a period now. The development of extended reality (XR) platforms is being thrust centre stage at a time when we as a society have collectively become…

Although a paradigm shift towards flexible working arrangements was already underway before the COVID-19 pandemic, it is clear that remote and hybrid work arrangements are here to stay. Two years into the pandemic, many businesses continue to operate with a distributed workforce. Others, including major technology companies, have allowed their employees to work remotely on a permanent basis. This has resulted in a large and growing portion of the population working from their homes. These…

As organizations continue to create more data and the threat of cyber risk continues to grow and evolve, businesses are trying to keep up with advancing technologies, find new ways to prepare for cyber-attacks, and mitigate the associated risks. While some of these actions typically occur in response to an attack (e.g. fixing exploited flaws and vulnerabilities, and upgrading technology to better monitor future threats), proper data management is critical to reducing the risks to…